Privacy Policy

1. PRIVACY POLICY (GDPR COMPLIANT)

Introduction Welcome to Supernova London. We are committed to protecting and respecting your privacy. This policy explains how Jonturk Ltd (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit www.supernovalondon.com.

Who We Are (Data Controller) For the purpose of the UK General Data Protection Regulation (UK GDPR), the data controller is:

Company Name: Jonturk Ltd
Address: 33 Pembridge Road, London, W11 3HG, United Kingdom
Email: support@supernovalondon.com

Information We Collect We collect information to process your orders and provide a better shopping experience:

Identity Data: Name, username.
Contact Data: Billing address, delivery address, email address, and telephone number.
Financial Data: We do not store your credit card details. All payment transactions are encrypted and processed by secure third-party payment gateways (e.g., Stripe, PayPal).
Technical Data: IP address, browser type, and cookies.

How We Use Your Data We use your data strictly for the following purposes:

To process and deliver your order (Performance of a Contract).
To manage payments and prevent fraud (Legitimate Interest).
To send you order updates and tracking information.
Only with your explicit consent, to send you newsletters about new collections (You can unsubscribe at any time).

Disclosure of Your Data We never sell your data to third parties. We may share your data with trusted partners solely for operational purposes:

Delivery Services: Royal Mail, Evri, DHL (to deliver your goods).
Payment Processors: Stripe, PayPal (to process payments).

Your Legal Rights Under the UK GDPR, you have the right to:

Request access to your personal data.
Request correction or deletion of your data.
Object to the processing of your data. To exercise any of these rights, please contact us at support@supernovalondon.com.

2. TERMS AND CONDITIONS

General These terms and conditions govern your use of our website and your purchase of products from Supernova London (Jonturk Ltd). By placing an order, you agree to be bound by these terms.

Orders and Acceptance

All orders are subject to acceptance and availability.
After placing an order, you will receive an acknowledgement email. This does not mean your order has been accepted. Our acceptance of your order takes place when we dispatch the product to you.
We reserve the right to cancel any order if the product is out of stock or if we identify a pricing error.

Product Descriptions & Jewellery Care

Images: We make every effort to display the colours and images of our products accurately. However, we cannot guarantee that your device’s display will strictly reflect the actual colour of the jewellery.
Materials: Our products are described as accurately as possible (e.g., Gold Plated, Sterling Silver). Please ensure you read the product specifications for material details and allergy information.
Care: We are not liable for damage caused by improper care (e.g., exposure to perfumes, water, or chemicals).

Pricing and Payment

Prices are quoted in GBP (£) and include VAT where applicable.
Delivery costs are charged in addition to the product price and are clearly displayed at checkout.

Limitation of Liability Nothing in these terms limits our liability for death or personal injury caused by our negligence. However, Jonturk Ltd shall not be liable for any indirect or consequential loss (such as loss of profit) arising from the use of our products.

Governing Law These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

3. COOKIE POLICY SUMMARY

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.